Call 911 for all emergencies

Where people or property are at risk and Police, Fire or Ambulance are required call 911 immediately.

Remember, calling 911 for non-emergency situations could cause a delay in someone else getting life-saving help in time.

It is important to make the right call at the right time, to get the service you need. Knowing when to call 311, the police non-emergency line or 911 will ensure you get the right help at the right time.

Call 311 for information about City services and programs

• The 311 Contact Centre operates 24/7, 365 days a year
• 311 staff provide information and refer requests to the appropriate City of Toronto division for response to the resident/situation; response times from divisions will vary depending on the service request.
• 311 offers assistance in more than 180 languages and has a TTY service for the hearing impaired (416-338-0889)
• Some service requests can also be made online

Examples of City service requests to 311 include noise and property complaints; animal complaints; waste collection; road and sewer maintenance and tree requests.

Call 416-808-2222 for non-emergency police matters

• This line is staffed 24/7, 365 days a year
• The public can file many police related reports online, some of which include: damage to property under $5000, driving complaints and parking complaints. For a full list of police related online reports, please visit torontopolice.on.ca/core for more details.